Our extended Christmas returns policy is valid from Friday 24th November. Orders placed from this date can be returned until Friday 12th January 2018.
 
Opening times:
Saturday 23rd December 9 am to 1 pm
Wednesday 27th December 9 am to 5 pm
Thursday 28th December Closed
Friday 29th December Closed 
Re-open 2nd January 2018

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Guarantees and Returns Policy
 
General Returns

If you wish to return goods to Contemporary Heaven for a refund please e-mail within 14 days of receipt enquiries@contemporaryheaven.co.uk with your order number and reason, please return in the original packaging including any outer packaging.

The parcel and its contents are your responsibility until they reach us. We therefore recommend you send them registered post and retain proof of postage. Please use the Signed For service not Special Delivery as this has become very expensive.

The cost of returning goods is at your expense. This does not affect your statutory rights.

Please send to our distribution address below along with your name, order number.

We do offer a pick-up service for larger items if you wish to return, the cost is £10.80 per pick up regardless of size, this will be deducted from your payment value when refunded. Please note pick-up responsibility is with the customer to ensure the goods are packaged correctly, returns received damaged or broken will be liable for a partial refund.

THE RETURN ADDRESS IS:
ROCO VERRE LTD
CONTEMPORARY HEAVEN DIVISION
32 BERTIE WARD WAY
DEREHAM
NR19 1TE
UK

Deliveries

Please notify us of any damage or losses within 3 days as we will not consider any claim against any loss or damage after 7 days.

Breakages

We have years of experience of packing fragile goods for delivery all over the world and the incidence of breakage is very rare. However, accidents do happen so in the unlikely event that you receive an item from that is broken contact us asap at enquiries@contemporaryheaven.com

or by phone on +44 (0)1362 288020 and we will discuss with you the best option for resolving the problem to a satisfactory end.

This applies to all goods supplied in the UK and overseas, although pick up from outside the UK is not always available so please call us to discuss. The cost of any returns from overseas requested by us and as the result of breakage will be compensated within reason.

Faulty Goods

All our merchandise is made to a very high standard and inspected before leaving our warehouse. If for any reason, you feel that the product is not up to our normal standard please e-mail or call us with the details within 7 days of receipt and we will discuss the best way to replace them for you.

Goods must be returned in their original packaging and where possible including the outer box too.

This applies to all goods supplied in the UK and overseas, although pick up from outside the UK is not always available so please call us to discuss. The cost of any returns from overseas requested by us and as the result of a manufacturing fault will be compensated within reason.

Guarantees

All our merchandise is guaranteed against faulty manufacturing and parts for 1 year. If the item you have ordered presents a problem within 1 year of receipt, please return the faulty product by signed for second class post in the original packaging or suitable packaging to ensure it reaches us in good condition.

We will not be held responsible for damage to any goods in transit on their way back to us.

We will then repair or replace the faulty item for you within 14 days.

This applies to all goods supplied in the UK and overseas, although pick up from outside the UK is not always available so please call us to discuss. The cost of any returns from overseas requested by us and as the result of a manufacturing fault will be compensated within reason.

Custom

All custom items are non-returnable unless the customer feels that there is a quality issue or that the item doesn’t match the customer’s specific order.

Please contact us immediately to discuss any issues as we cannot be held responsible for items manufactured to an exact match of the customer’s specific instructions.

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