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Frequently Asked Questions

Below you will find a list of frequently asked questions. For delivery information please click on the Delivery Details section on the Useful Info drop down menu. If you need further information please contact us by one of the methods detailed in the contact us section.

How do I place an order?
Just browse through our online store, add items to your shopping cart, enter delivery details, enter payment details then sit back and wait for your order! 

What forms of payment do you accept?
All credit cards listed below as well as cheques. Please be aware that if you send us a cheque you will need to allow 5 days for it to clear before we can ship your order.
We also accept paypal please click on the appropriate button in the check out.


 
Is it safe to use my credit or debit card?
Yes, we use Barclays Merchant Services secure payment system to take your credit card details online so the data is fully encrytped using Secure Sockets Layer (SSL). Your Card details are not kept on this system.

However we understand that not everyone likes to use their card over the Internet, so you can order over the phone between 9 and 5 Mon to Fri by calling +44 (0)1362288020

Will Contemporary Heaven send an order confirmation by email?
Yes, this is the reason we require your e-mail information to open an account.

Why do you ask for my telephone number?
We need your telephone number to contact you regarding information about your order, for example if we are out of stock. We NEVER pass your phone number on or make any marketing calls!

What happens if some or all of the products on my order are out of stock?
This should not happen but if for any reason something you have ordered is out of stock we will let you know either by phone or e-mail. 

Do you accept international orders?
Yes please see our Delivery Details section on the Useful Info drop down menu for information on International delivery.

Do you issue full vat receipts?
Yes, these are supplied with your order on the front of the box the products are delivered in, in the clear wallet with your delivery address on.

How much do you charge for delivery? 
Orders delivered to the UK will have a standard £2.99 delivery charge levied for delivery, special delivery services are available. Different delivery charges apply to Continental Europe and Worldwide but these are made obvious before you are asked to confirm your order. (please see our delivery details section in Useful Info.) 

When will my credit or debit card be charged?
As soon as the order is placed so we can dispatch the order to you within 48hrs.