Key Delivery Information
Despite the unique challenges we are all facing at this difficult time our warehouse and manufacturing are operating as normal, as are our couriers, we are not expecting any delays in dispatching or deliveries in the foreseeable future. Updated 2-01-21
All European countries are now allowed to shop on our site tax free, no vat! Please insert your address and country into the checkout, once entered please check the VAT free box which will then subtract the tax from your purchase, please note VAT might be charged on purchases in your delivery country.
Deliveries within the UK
· Delivery is FREE for all orders of £90 or above
· Standard Delivery* in the UK is only £2.99 via Hermes, Post or FedEx economy for large items (usually 2-4 working days)
· Next Day Delivery by FedEx** for stock items ordered by 1pm £4.95 (does not include custom items)
· Next Day AM Delivery by DPD*** for stock items ordered by 2pm £10.95 (does not include custom items)
· Saturday Delivery £24.95 (order by 2.00pm can include custom items if they were ordered within the custom specified time stated)
· All stock orders should be dispatched within 48hrs. Please check delivery times on the relevant product page in red next to the price.
* Please note standard delivery could be by packet post which is a non-signed for, tracked to your door service but can’t be tracked through our site or the Royal Mail website.
**FedEx Next Day Delivery is not guaranteed for Highlands and outer area postcodes. If you live in a remote part of the country, please check with us before ordering for next day delivery.
***DPD Next Day Delivery is not guaranteed for some outer area postcodes. If you live in a remote part of the country, please check with us before ordering for next day delivery.
Please note for large items over 1 metre we use FedEx delivery and this service may take longer than one day due to the size.
The following postcodes carry an extra charge - Scottish Isles-Highlands Postcodes AB31-35 AB40-56 IV1-63 KW1-14 PA20-78 PH4-41 PH49-50.
If no one is available at the delivery address to sign for the goods, a card will be left by the delivery company.
Special delivery options will not be refunded with returns.
We can arrange delivery abroad and the shopping cart will automatically calculate charges for this. Deliveries normally take between 2-10 days depending on the destination country, and are sent by Fed Ex and DHL, FedEx or registered post for rest of the world.
Please note all EEC countries are legible for tax free shopping, insert your address and country into the checkout, tick the Tax free button to take all tax of your purchase, please note that VAT, Duties might be charged on purchases in the delivery country.
Delivery cost is calculated by the weight of the item you order and the Zone your country falls in. It is all done automatically for you at the Checkout when you select the country for delivery. If your country is not on the list please e-mail us for a delivery quote.
All export delivery costs will not be refunded with returns.
Please note all EEC countries are now legible for tax free shopping, insert your address and country into the checkout, tick the Tax free button to take all tax of your purchase, please note that VAT might be charged on purchases in the delivery country.
All exports welcome please select the appropriate country in the Delivery Address details at the Checkout, all shipments outside of the UK are VAT, Tax and duties free, please note that VAT, duties and tax might be charged on purchases in the delivery country, please do your research.
Custom orders are dispatched within the delivery times stated for each product in red next to the price, please note delivery times are in working days.
All times relate to business days.