Return Voucher Instructions
1. On the Home page click on Order Tracking.
2. Enter your e-mail and postcode in the boxes as requested plus a unique code for security and click on “Get tracking Details” to log into your account.
3. Click on the YELLOW returns button alongside the item you want to return.
4. Then using the drop down click on how many per item you want to return, leave a note in the box provided with your reason for returning, then click on the “Pay Return Fees” large yellow button.
5. You are now on a secure page where you can enter your card details to pay for the Return Voucher. Enter payment details and buy a returns voucher.
6. You now need to re-pack your item in all the original packaging it was delivered in and seal securely with an adequate amount of packing tape.
7. The costs of the return is as follows -
a. For items up to 3kgs - £3.00
b. For items over 3kgs and up to 5kgs - £5.00
c. For items over 5kgs and up to 10kgs - £10.95
d. For items over 10kgs and up to 30kgs - £12.95
8. For small and medium items up to 5kgs in weight a returns label will be e-mailed to you, print this of and apply it securely to the outer packaging of your item and take it to your local myHermes ParcelShop drop-off – we will email your closest one to help you.For large items over 5kgs we will contact you to arrange a convenient date between Monday to Friday to collect the item you wish to return.
THE RETURN ADDRESS IS:
ROCO VERRE LTD
CONTEMPORARY HEAVEN DIVISION
32 BERTIE WARD WAY
Guarantees and Returns Policy
If you wish to return goods to Contemporary Heaven for a refund please e-mail within 14 days of receipt firstname.lastname@example.org with your order number and reason, please return in the original packaging including any outer packaging.
The parcel and its contents are your responsibility until they reach us. We therefore recommend you send them registered post and retain proof of postage. Please use the Signed For service not Special Delivery as this has become very expensive.
The cost of returning goods is at your expense. This does not affect your statutory rights.
Please send to our distribution address above along with your name, order number.
All custom items are non-returnable unless the customer feels that there is a quality issue or that the item doesn’t match the customer’s specific order.
Please contact us immediately to discuss any issues as we cannot be held responsible for items manufactured to an exact match of the customer’s specific instructions.