Customer Product Reviews       Page 1 of 1

Roco Verre Acrylic Dual Mantel Time Zone Clock
fuseau horaire à double manteau
Produit de qualité mais les heures ne sont visibles que de face. Je déplore notamment que les frais de transport annoncés à 6€95 sur ma facture se sont rallongés par FedEx à 16€ de droits et taxes. Ce qui fait 22€95 de transport et taxes pour un produit de 44€50. Contemporary Heaven ne l'annonce pas à l'achat. Limite honnête!!!
By Danielle Mathieu Louis, 19 December 2021
Product: roco verre acrylic dual mantel time zone clock

Six Nickel Horse Shoe Hooks On Wooden Board
Good quality poorly assembled
We love the product which is really good quality materials; but we had to take it apart because it was Bradley assembled. There were mismatching and missing screws which resulted in the “horse shoes” being loose and and wobbly.
By Maggie Dunn, 05 August 2021
Product: six nickel horse shoe hooks on wooden board

Roco Verre Acrylic Map Clock
Looks good, but no fittings
Nice enough looking thing, but it doesn't come with any fittings. The tiny clock mechanisms have the usual in-built gap for a picture hook, but for a hook substantial enough to hold this monster, the gap is miles too small. Also it concerns me putting all that weight through one little clock mechanism. Shame - they should have thought about hanging it.
By David, 29 May 2021
Product: roco verre acrylic map clock
Response from Contemporary Heaven
It seems there was no screws, instructions inc in the clock,our apologies. However the customer worked out after posting the review that the chrome corner sign posts are how the clock is mounted to the wall at four points, in fact the clock only needs to be mounted with the top two as the larger version only weighs about 4kg.

Roco Verre Acrylic Gloss Modern Retro Wall Clock
Ordered Navy but more a bright blue arrived.
Actual clock was nice but does not work with colour scheme.
By Angela, 12 March 2021
Product: roco verre acrylic gloss modern retro wall clock

Gold Monkey Table Lamp With Blue Velvet Shade
Bronze Monkey
I was so excited to get my purchase and looked lovely in the room but such a shame the arm was a very poor finish/damaged. I can not fault the company on their returns policy everything was sorted in a few days and a full refund issued. The rating is for the monkey not the company.
By J, 02 November 2020
Product: gold monkey table lamp with blue velvet shade
Response from Contemporary Heaven
Sorry about this, we agree the product was poor quality, I must admit its the first problem we have ever had with the finish on this product. Pleased the problem was rectified quickly as it should be.

Large Antique Mirror Gold Skeleton Wall Clock
photo is misleading
Personally I am disappointed. The web site photo is very misleading. I understand these are hand made product and up for variations, but ours was delivered and it is not golden. it is more of a black color with light touch of golden color. I cant be asked to return it so I am stuck with it. Overall if color is important to you ask for real photo of what you buy, but the product is alright.
By MO, 09 October 2020
Product: large antique mirror gold skeleton wall clock

Grey Ash and Kindling Fireside Buckets
Grey Ash Bucket
Wrong item sent but cannot fault the follow up to rectify otherwise I would have added quick delivery Great bucket but let down by the poorly fitted lid
By Jo, 03 October 2020
Product: grey ash and kindling fireside buckets
Response from Contemporary Heaven
Occasionally they end up a bit oval in transit, just squeeze to make round again and the lid will fit perfect.

Roco Verre Custom Acrylic Time Zone Clock Black
Nice clock but you can only read it from face on
The clock was nice but it doesn’t work as you can only look at it straight on other wise you can’t read it
By Paul Herbert, 13 May 2020
Product: roco verre custom acrylic time zone clock black

Orange Acrylic Gloss Skeleton Roman Wall Clock
Pound shop purchase
Really couldn’t believe the poor quality ... as it happens it’s going high up on a wall so won’t notice
By Tracey Hale, 27 July 2019
Product: orange acrylic gloss skeleton roman wall clock
Response from Contemporary Heaven
It seems that these wall clocks are a bit Marmite, a lot of customers love the simplicity, the colours and the finish. Some customers feel they look and feel cheap, we feel there missing the point a bit and wonder why they purchase them. Sorry you dont like the clock but we will keep manufacturing becauce so many customers do. There unique, simple, modern high gloss finish, made in the UK with the best clock movements in the world

Dreamweavers Cobble Cushions All Colours
These cobble cushions are at a lower price point because they are smaller than the pebble and spike cushions. An expensive mistake to make as it cost £6 to return them.
By Jan, 19 December 2018
Product: dreamweavers cobble cushions all colours
Response from Contemporary Heaven
Yes these cushions are 16" rather then 18" which is clearly stated in the descriptions and size. Dreamweavers purposely made these cushions smaller in response to customers who felt the pebble and spiky versions were too large, for a 18* cushion they are big! Cobbles are more normal size as Dreamweavers cushions because of the design always seem bigger.

Roco Verre 3D Gloss Orange Roman Wall Clock
Ive just received today it's for my daughter 13th birthday.I ordered the largest size and its absolutely stunning.Unfortunately you can see the glue behind the resin where it's been adhered to the backing.Its a big item so I now have the hassle of returning it and do I chance getting another one!
By Sheree Weatherley, 27 July 2017
Product: roco verre 3d gloss orange roman wall clock
Response from Contemporary Heaven
We contacted Sheree immediately and arranged a collection and replacement in time for her daughter's birthday.

BLACK Mirror Roman Wall Clock
Stunning but Faulty Clock
Received this stunning 56 clock 4 weeks ago but did not get round to checking or putting this up till this weekend as only just completed renovations. Was so looking forward to seeing this timepiece up after the positive reviews but was disappointed as after 30 mins the clock stopped. Changed the battery and again it stopped after 30 mins and no movement since. Have contacted CH to see how they plan to resolve this. So disappointed. Will update review once I hear back from CH.
By Kirta, 06 November 2016
Product: black mirror roman wall clock
Response from Contemporary Heaven
We collected the clock and replaced, unfortunately the mechanism was failing and this does happen although it is very rare. Sorry for the inconvenience caused.

Silver Iron Skeleton Wall Clock
Not the best
Too over 3 weeks to arrive, emailed and asked how long it was going to be and got no response. When finally arrived it was slightly damaged. Haven't bothered to complain as they probably wouldn't of got back to me. Overall very happy with the product just not the company!
By Beth, 02 March 2016
Product: silver iron skeleton wall clock
Response from Contemporary Heaven
We are sorry for the delay, there was a delay with the shipping company at that time and apologies you did not receive our email advising you of the delay.

Roco Verre Ringlet Polished Fireside Tool Set
Roco verre Ringlet polished fireside tool set
product arrived within days, looks great.BUT ! I would not buy this unless the surface you plan to rest this on is rough or worn as the bottom surface of the stand if not protected- I am worried it will scratch my beautiful solid wood flooring or my brand new black granite. To me it seems unfinished-
By Kevin fortune, 24 December 2015
Product: roco verre ringlet polished fireside tool set

Polo Acrylic Modern Coasters Sets 5 Colours
No box, very thin, there are better coasters out there for the money
By karen, 14 December 2015
Product: polo acrylic modern coasters sets 5 colours

White and Black Square Real Leather Coasters
Flimsy Coasters
Disappointed with these Coasters. They are very thin indeed. The old adage of "you get what you pay for" certainly applies here.
By Colin, 10 July 2014
Product: white and black square real leather coasters

Aluminium A3 Poster Frame
Not what I expected
I thought it would be glass fronted but unfortunately it was plastic. This makes it an expensive frame and not good value. It would be good if more product information could be given which would have avoided this musunderstanding
By Inger Wong, 01 March 2014
Product: aluminium a3 poster frame

Dreamweavers Earth Chamois Pebble Cushions
camel pebble cushions
lovely cushions but very disappointed with the colour of the camel on your web page they look golden and I bought 2 to match ones I had bought in Fenwicks store so was very disappointd when they arrived to see they were beige and had to pay £13.60 to return them
By Mrs M Carrick, 22 November 2013
Product: dreamweavers earth chamois pebble cushions

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